Contact our team
Our support team is ready to help with account questions, deposits and withdrawals, technical issues, verification, or general feedback. If you need assistance we offer multiple convenient contact channels including email and phone. Expect clear, practical responses and help navigating your account, bonus queries, responsible-gambling settings, or site functionality. For urgent matters use the phone line; for documentation and account requests email our support team and include your account ID and any relevant screenshots to speed response.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email & live chat; account, deposits, verification; include account ID and screenshots to speed response) |
| General enquiries | [email protected] (general questions; typical reply within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships; tracking; partner manager) |
| Phone | +44 20 7946 0958 (voice line) |
| Working hours | Mon-Fri, 09:00-21:00 |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details plus any relevant account references. Providing complete information helps us handle your issue more quickly and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond promptly to player queries. Most inquiries are answered within one business day. If your issue requires account checks, verification, or investigation, it may take longer - we’ll keep you updated on progress. For urgent matters, please include all relevant details in your first message to help us resolve your case faster.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Please share what worked well and what could be better - every message is read carefully by our team and helps shape updates to features, promotions, and support. Your input directly improves the service and overall user experience, so thank you for taking a moment to tell us what you think.